Compare the Competition

When you search online for a Home Emergency Policy, you will find that ours is pretty much the cheapest on the market and yet we don't compromise on the cover.  How we keep the price low is because we have an initial 28 day excess period when you first buy the policy. This prevents people buying the product because they already have a potential claim and means that as a result our claims experience is generally good, which means we can keep our prices low.

• Calls Answered in 20 Seconds - 86%
• Contractor Deployed in 30 Minutes - 87%
• Attended in 2 Hours - 65%
• Attended in 4 Hours - 86%
• First Visit Fix - 85%

A sudden and unforeseen situation which, if not dealt with quickly, would in our opinion make the insured property unsafe/insecure and/or cause damage or further damaged to the insured property.

Under the policy we would make your home safe and secure again until a permanent solution could be found by you or your property and/or contents insurance.

In the event that your home becomes  uninhabitable for more than 48 hours as a result of an emergency covered by this section relating to your drainage, the insurer will pay up to £250 (including VAT) for the cost of suitable alternative accommodation.

Probably not. Home and contents insurance often does not cover actual emergencies. Our policy provides cover to compliment your existing home insurance policy, aiding in emergency situations.

You are covered from the date shown on your policy schedule. The policy will run for a minimum of 12 calendar months. Please note that the first time you take out the policy, you are not covered for the first 28 days.

No, this policy provides cover for Gas Boilers Only.

We cover boilers up to any age. Boilers must have been and continue to be serviced at least once a year in accordance with the manufacturer’s recommendations.

No, the policy does not include an annual service. We recommend that building a relationship with a local Heating Engineer is beneficial for you with regard to servicing of your Heating system. You must have your boiler serviced annually, in accordance with your manufacturers guidelines as a condition of this policy.

If the only toilet in the house is inoperable then yes, this is covered under the policy.

Our Home Emergency Insurance is not a maintenance product so would not cover situations such as tiles falling off the roof. However, if you experience damage to the roof of the insured property caused by adverse weather conditions or fallen trees, this would be covered. This is a ‘make safe’ policy and for example in this situation a tarpaulin may be used to prevent further damage.

Our policy protects you against rats, mice, hornets and wasps nests from the insured property.

There is no excess to pay when you wish to make a claim.

There is no limit to how many claims you can make on the policy.